UX Research / Card Sorting / Service Design
KHDA – Information Architecture Redesign
Unified 300+ KHDA services, improving clarity and navigation by 68%.
End-to-End UX Research / Service Design / Accessibility Audit
UAE PASS Experience Optimisation
End-to-end UX research with a supporting study on Digital Vault usability under UAE’s national identity ecosystem
END-TO-END UX RESEARCH / ACCESSIBILITY / SERVICE DESIGN
MOEI – Accessibility & PoD Usability Evaluation
Ensuring accessible and usable MOEI services through testing with visual, hearing, and mobility-impaired users.
R&D / UX RESEARCH / AI
AI-Assisted UX Auditing
Exploring how AI can support heuristic & accessibility evaluations inside large-scale government UX audits.